Utilities

BOIL WATER ADVISORIES:

None at this time.

Indiana Department of Environmental Management (IDEM) requires all public water systems to issue a Boil Water Advisory when the pressure drops below 20 pound force per square inch (P.S.I.) in the water main. Water main breaks or maintenance often require the water pressure be turned off. When this happens, affected customers are on a precautionary boil water advisory until water samples with clear results are returned from the lab. Those affected should follow the instructions below:

• Immediately after normal water pressure is restored, run cold water from a sink or tub until the water runs clear.
• All water used for drinking, cooking, and oral hygiene should be brought to a full rolling boil for 1 minute, and cooled before use to avoid burns.
• Boiling water is not necessary for all uses. If you have questions about water safety for specific activities, refer to the CDC’s guidance on drinking water advisories.
• Restaurants and healthcare providers: Refer to the Monroe County Health Department’s boil order and advisory guidance for applicable requirements during a boil water advisory.

WATER EMERGENCY NOTIFICATIONS

Customers with up-to-date contact information on file with CBU Customer Service are notified directly through Everbridge, CBU’s emergency notification platform. Update your contact information with CBU to help ensure you receive important notifications.

Renters and residents who do not pay CBU directly for their water: If you live in an apartment or home and receive water through a landlord or property manager rather than paying CBU directly, sign up here for water notifications for indirect customers.

If you purchase water from East Monroe Water Corporation, Southern Monroe Water Authority, Washington Township, Town of Ellettsville, Town of Nashville, B&B Water, Van Buren, Shady Side Water Corporation, RHS Corporation: Sign up for Monroe County emergency alerts to receive emergency notifications, or contact your water provider to ask about other available alert options. You will only receive a notifications from CBU in the event of a countywide water emergency. 

If you have questions or concerns, please contact the City of Bloomington Utilities at 812-339-1444.

Looking for previous Boil Water Advisory notifications? Access our archive of past advisories.

SANITARY SEWER OVERFLOW ADVISORIES:

None at this time.

EFFECTIVE OCTOBER 1, 2026 - CBU HAS RECEIVED AN EMERGENCY PERMIT FOR TEMPORARY WATER TREATMENT CHANGE

CBU has been issued an Emergency Permit by the Indiana Department of Environmental Management (IDEM) to temporarily modify the treatment process used at the Monroe Water Treatment Plant. This temporary measure allows CBU to increase oxidation treatment using an additional sodium permanganate delivery system, increasing treatment capacity and flexibility as source-water conditions change. CBU will continue closely monitoring water quality and adjusting treatment operations as needed. The temporary permit is valid for 90 days and will expire on Wednesday, December 30, 2026.

CUSTOMER SERVICE:

Connect with us at 812-349-3930 or [email protected] Monday through Friday from 8 am until 5 pm, or after hours at 812-339-1444. If you need to speak to someone in person, please make an appointment by calling 812-349-3930.

If your water service is shut off due to delinquency, please contact our Customer Service Department to have your service restored. We will reconnect water service within one working day after receiving your request. Service will not be restored outside of regular business hours, on weekends, or holidays.

SERVICE LINE REPAIRS (IN THE RIGHT-OF-WAY):

Contact the City of Bloomington's Engineering Department to obtain a Right of Way Excavation Permit before you start working. Visit the Engineering Department's Right of Way webpage, or call: 812-349-3913 for more information or assistance.

RULES AND REGULATIONS

Review City of Bloomington Utilities Rules and Regulations (Google Doc).

WATER QUALITY REPORTS

We want to make sure our community knows as much about the quality of our water as we do. Learn about Bloomington's water and view our latest water quality data.